FAQ & Shipping
Returns and Exchanges
What is your return policy?
We take great pride in the products we offer, however, we understand there may be an occasional need to return an item. We try to make this process simple, requiring just a few steps. Simply follow the detailed instructions below and we will be happy to assist you. Feel free to contact us at firstname.lastname@example.org if you have any questions.
Contact our customer service department by email at email@example.com to receive a return merchandise authorization number. The RMA number is required.
We accept returns within 30 days from the delivery date only.
We only return items in the same condition they were received. Prepaid return shipping labels are not provided.
Please ship returns with tracking information as we are not responsible for lost or damaged returns.
Where do I send my returns?
600 Cottage Grove St. SE
Grand Rapids, MI 49507-1818
Who can I contact for product support?
Contact our customer service department by completing the Contact Us form.
Orders and Shipment
How soon will my order ship?
Our shipping times vary, depending on the contents of your order. However, we strive to get your items to you in a prompt manner. Most items ship within 2-3 business days (excluding weekends and national holidays) of your order receipt. Please allow a longer time frame for pre-orders, back stocked orders, or international orders.
What are the shipping term times?
Standard US delivery 3-7 business days. International delivery 10-14 business days (for most countries). International shipments over $15 may be charged import tax/customs fees/VAT tax. Customers are responsible for paying these fees. Orders refused due to these fees will be refunded upon receipt. A restocking fee of 10% may be deducted from the refund.
Can I get an update on my order status?
As our shipping times vary we truly appreciate your patience. You will receive a tracking number as soon as one is provided by our fulfillment teams.
Order Support: 951-687-1140 x101, available Monday –Friday 9 am – 5 pm PST (please have your order number ready for faster service)
Email: firstname.lastname@example.org ( please include your order number)
For product support: Please call 801-226-0747